Frequently Asked Questions

Check most frequently asked questions here.

Company Information

We deal directly with a Business to Business supplier, Honey's Place, for a majority of our products. This ensures there is no middle man so we can offer you the lowest price allowed on quality products.

Honey's Place has been in the wholesale business for over 25 years and is one of the largest distributors on the West coast. This also allows us to offer you exclusive items available only through them.

Our products that show the vendor name, Automizely Dropshipping, are from manufacturers overseas, mainly China. These items are handcrafted and take a little longer to ship due to customs.

All our products are 100% brand new. We do not resell used items as it is unhealthy with the types of products we sell.

We are a female founded company and we strive to give you the best experience shopping for your intimate needs with access to over many products from brands that you know well.

We know what it can be like walking into a retail store for adult toys or lingerie and wanted to offer a private shopping experience available to you from your home or anywhere on the go via mobile.

We've been in the customer service and retail service industries for over 30 years, so we know what it is like to be a customer. Although we may be new to the lingerie, adult toy and adult novelties industry, we know from experience on how to treat our customers and provide a smooth exhilarating shopping experience.

Our website is available 24 hours a day, 7 days a week. 😁

We process orders throughout the day but our warehouse distributor is only open Monday through Friday from 8:00 AM until 4:30 PM PST/11:00 AM until 7:30 PM EST.

Orders are typically fulfilled same day provided our warehouse receives the order by 12:00 PM PST/3:00 PM EST.

See our Shipping Policy.  

Customer Information

Short answer, No. You will still need to enter your shipping and billing information when placing an order. It will not be saved for future use if you do not create an account.

We never sell or give any of your information to anyone other than the pertinent information for shipping to our warehouse.

Creating an account will save your info for future orders to make the ordering process quicker and can be changed at any time through your Account profile.

Visit our Privacy Policy in regards to your information.

Pricing and Products

We offer our products at the lowest price allowed and can not match competitor pricing.

There are many factors when coming across this situation that are beyond our control:

Competitor may be running a sale, their distributor has a lower cost, it's not the exact identical product or it's a variant of a product, etc.

We strive to sell only quality products from reliable manufacturers.

Yes.

The minimum $ amount is $10 or more before taxes (if applicable) and shipping. Because of the handling costs for us from our suppliers, we have to require a minimum $ amount before you can proceed through checkout.

You can sign up for our newsletters and be one of the first to know when we are running a free shipping promotion! Joining our Loyalty Rewards program is another great way to save on your shipping or orders!

Returns

Due to the health related nature of most products we offer, we can not accept returns.  

All items are quality checked before shipping at our warehouses, If it turns out it is a manufacturer defect, contact the manufacturer for their return process.

In accordance with Federal Health Codes, all intimate apparel, novelties, adult toys, and marital aids are not returnable.

In an extenuating situation where we can accept a return, packages are to be unopened and pertinent information retained, i.e. invoice/receipt.

If damaged during shipping, contact the delivery carrier on their claim policies (USPS).

Please see our Returns/Refunds policy on our site.

Shipping

It partially depends if you ordered a product from one of our vendors, Automizely Dropshipping. If it is this vendor, then shipping may take up to 8-10 days as the products are handmade and shipped from China.

All our other vendor items are already stores in our warehouse in the USA and typically get shipped out within 24-48 hours of payment receipt. 

Once payment has been received, your order is processed by our warehouses within 24-48 hours. Shipping time from that point depends on USPS from California to your location. Most orders arrive within 5-7 days of you paying for your order.

Orders placed on Saturday late night and Sunday are processed Monday mornings.

Where Do You Ship To?

Currently we support shipping to USA & outlying islands of USA, Canada, and Mexico and globally. 

Who Pays Shipping?

You will be responsible for shipping cost which will show during checkout. You will have options to choose from during checkout. When we start shipping internationally, you will be responsible for customs and duty fees unless we are running a special offer on shipments outside the USA.

If we are running a free shipping offer or from our loyalty rewards program, be sure to enter your special code given unless it is automatically applied. We absorb the shipping cost on these offers for you. 

  • VIPNovelTease is not responsible for applicable customs fees, import duties, taxes, or any other charges for international orders.
  • For international orders, you will be responsible for all duties, taxes and customs charges. This will vary by country and are based on many factors, including location, material, item value, etc.
  • Contact the customs office in the destination country for information about any applicable duties, taxes or fees. In the European Union, duties and taxes can be 20% or more of the total declared value of your order.
  • Please note if you refuse any shipments upon delivery, you will still be responsible for duties, taxes and customs fees incurred in shipping the package.
  • Any fees that are due will be collected upon checkout of the order and any additional international fees not paid at checkout will need to be paid by the customer to the local carrier within your country.
  • Customs authorities require that we state the full value of your order directly on your package.
  • Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
  • Some countries may require additional fees paid Collect on Delivery (COD).
  • If your order does require these additional government charges, they must be paid by you in order for your package to clear customs.
  • Duties & Taxes as well as any associated shipping costs. These cannot be refunded by VIPNovelTease once your order is sent. Duties and VAT are collected on behalf of the Government therefore it is the Government who would give a refund, if applicable. Countries tend to have some system refunding Duties and /or VAT but the customer needs to go through the appropriate government agency (usually Customs) and provide the requisite documents.
  • NOTE: VIPNovelTease does not make any profit on our shipping services to international customers and has made every effort to minimize our international shipping charges. VIPNovelTease is also required by law to disclose the full value of the package contents.